C.H. Robinson says AI agents have driven a 45% productivity gain in parts of its operation — a sign that AI agents are moving from trials into everyday broker work.
The brief
The productivity lift comes from agents handling repetitive, rules-based work across carrier sourcing, pricing, and customer service, freeing human operators for exceptions and relationships.
Takeaway
3PLs and brokerages should identify the highest-volume, lowest-judgment workflows first and deploy agents with hard guardrails and human override.
Why it matters for logistics
Start with carrier sourcing and rate validation where data is structured and failure modes are reversible, then expand to appointment scheduling and compliance checks.
Read the original at Fortune
https://fortune.com/2026/07/14/c-h-robinson-ai-success-secrets-dave-bozeman/