UPS reorganized its operating model, elevating Nando Cesarone to Chief Global Operations Officer, to shift from a parcel carrier to an integrated logistics provider.

UPS reduced 2 million Amazon parcel pieces per day, closed 150 sort centers, and laid off 30,000 workers to deemphasize low-margin domestic parcel delivery. The company is now focusing on high-value segments like healthcare logistics, which is a nearly $12 billion business, and industrial/automotive sectors. This operational pivot standardizes processes globally for greater consistency and agility for shippers and 3PLs seeking specialized services.